If abysmal election participation is any indication, voter experience in the United States desperately demands an overhaul. In 2014, turnout hovered around just 36 percent. Federal and local governments have been experimenting with ways that technology can streamline services, whether it’s obtaining business permits or healthcare. In Los Angeles County, the focus is on a pillar of democracy: voting. Dean Logan is the Los Angeles County Registrar and County Clerk and is leading the local call for a new approach to voting. “We live in a time where technology is changing rapidly and where voters and citizens are used to some level of customization and choice in how they participate in civic activities,” Logan says. “We need a system that caters to these experiences. It needs to be agile, secure, and private but as a core foundation it needs to be adaptable to technological advancements and changes in voter behavior.” In 2014, L.A. County embarked on a $15 million contract with Ideo to take a human-centered approach to the problem. The resulting prototype, which is still in the review stages, centers around reinventing voting from two angles. The first is recasting the entire experience from beginning to end. The second is building new machines that offer the ease and flexibility of touch screen systems with the security of a paper trail.